Basic Product Information Q:What is the range of Gleezoom electric bikes? A:Depending on the model, Gleezoom e-bikes can travel 50-120 km on a full charge (actual range depends on battery capacity, riding mode, terrain, and load)
Battery & Charging Q:Is the battery removable? How do I charge it? A:Most models support removable batteries for separate charging, or you can charge directly via the bike’s charging port (see the user manual). Q:What is the battery lifespan? A:The lithium battery supports 800-1000 charge cycles (approx. 3-5 years with normal use). Avoid deep discharge to prolong its life. Q:Does cold weather affect the battery? A:Yes, low temperatures may reduce range by 10-30%. It’s best to charge and store the battery at room temperature.
Riding & Performance Q:Can I pedal the e-bike manually? A:Yes! Gleezoom e-bikes offer three modes: full-electric, pedal-assist, and manual pedaling (works even without battery power). Q:What is the frame material? What’s the weight limit? A:The frame is made of high-carbon steel/aluminum alloy, with a max load capacity of 120-150 kg (varies by model). Q:What type of tires does it have? Do they require maintenance? A:Standard tires include puncture-resistant tubeless or pneumatic tires. Check tire pressure regularly (marked on the sidewall) and avoid sharp objects.
After-Sales Service & Maintenance Q:What is the warranty period? Which parts are covered? A:The warranty covers 1-2 years (1 year for the battery, 2 years for the motor/controller). Free repairs apply to non-human damage (proof of purchase required). Q:How can I contact customer service? A:Reach us via: Official WeChat/website live chat Authorized service centers (check locations on our website). Q:How do I maintain my e-bike? A:Recommendations: Clean the bike regularly; avoid submerging the motor in water. Check the brake system every 3 months. If storing long-term, keep the battery at ~50% charge.
Other Questions Q:Does the e-bike require a license plate? A:Compliance with local laws varies. Models meeting national standards need e-bike registration (no driver’s license required). Check with traffic authorities. Q:Can I carry a passenger or install a child seat? A:Some models support a rear seat (must comply with local laws). Child seats must be compatible with official designs. Q:Is the bike waterproof? Can I ride in the rain? A:It has basic water resistance (IPX4 rating) and can handle light rain, but avoid deep puddles or prolonged exposure.
